RETURNS  

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date.  

All returns require a Returned Merchandise Authorization (RMA) from our customer service department. Email to cs@designelementusa.com.  No returns will be accepted without an RMA issued by Design Element 

Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price.  Delivery fees are non-refundable. Design Element reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. 


TRUCK DELIVERY RETURNS 


IF YOU NEED TO RETURN A LARGE ITEM (TUB, VANITY, ETC.) THAT WAS DELIVERED BY TRUCK, CONTACT CUSTOMER SERVICE cs@designelementusa.com. Please note that there is a fee o per pallet for truck delivery returns. 

YOUR REFUND  

Allow 7-10 days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card in 2-10 business days later. Once your return has been received, you’ll get an email confirmation that your return has been processed. 

DAMAGED IN TRANSIT  

If your merchandise is damaged during shipping, upon receipt please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you. 

Damaged or Defective Items 

Design Element cannot accept a return for or refund the following; 

  • Items that have been altered or mishandled  

  • Items with custom work or painting at time of sale 

  • Special order items not listed in our catalog or on or site  

  • Items that have been installed or show signs of instillation (marking, scratches, plumbers' putty, etc.) If an installed item is defective, please contact Customer Service for assistance in returning.  

  • Other exclusions may apply 

 

Received the wrong item  

If we’ve sent you something you did not order, we want to get you the correct item as fast as possible. Please contact Customer Service at cs@designelementusa.com 

Cancelations  

To change or cancel your order, contact Customer Service at  cs@designelementusa.com. We cannot accept changes or cancellations on some items, view our Return Policy. 

Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins, we are unable to make any changes to your order.