If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date.
All returns require a Returned Merchandise Authorization (RMA) from our customer service department. Email to firstname.lastname@example.org. No returns will be accepted without an RMA issued by Design Element
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Delivery fees are non-refundable. Design Element reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
TRUCK DELIVERY RETURNS
IF YOU NEED TO RETURN A LARGE ITEM (TUB, VANITY, ETC.) THAT WAS DELIVERED BY TRUCK, CONTACT CUSTOMER SERVICE email@example.com. Please note that there is a fee o per pallet for truck delivery returns.
Allow 7-10 days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card in 2-10 business days later. Once your return has been received, you’ll get an email confirmation that your return has been processed.
DAMAGED IN TRANSIT
If your merchandise is damaged during shipping, upon receipt please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you.
Damaged or Defective Items
Design Element cannot accept a return for or refund the following;
Items that have been altered or mishandled
Items with custom work or painting at time of sale
Special order items not listed in our catalog or on or site
Items that have been installed or show signs of instillation (marking, scratches, plumbers' putty, etc.) If an installed item is defective, please contact Customer Service for assistance in returning.
Other exclusions may apply
Received the wrong item
If we’ve sent you something you did not order, we want to get you the correct item as fast as possible. Please contact Customer Service at firstname.lastname@example.org
Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins, we are unable to make any changes to your order.