Shipping Types/Times 

West coast 3-5 days 

Southwest 5-7 days 

Midwest 5-7 days 

East Cost 7-10 days  

 

Shipping Costs 


Shipping costs vary based on carrier, location and parcel size.  

Change Shipping Address  


We are able to update the shipping address on your order after it has shipped.  Please keep in mind there will be an additional fee for this service.  Fees do vary based on carrier.  

White Glove Delivery 


At this time, we do not offer white glove delivery. 

Where can I ship  


We ship anywhere in the continental United States.  We do NOT ship to Alaska, Puerto Rico, Hawaii or PO Boxes. We do require a physical address for delivery with someone available to sign for the freight. 

Items never arrived (lost in transit) 


We are sorry to hear that your items may have been lost in transit.  Please contact us at cs@designelementusa.com and we will help get your items located and on the way to you ASAP.  

Delay Shipment  

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 888. 487. 4488 M-F 8:30-5:30, and one of our sales associates will be happy to assist you. 

Track my Order 

You can track your order by signing into your account and searching your order number 48 hours after it is placed.