Can I place a Trade order online? 

Yes! You are able to place your Trade orders online. With your Trade account number, you can sign in to place your orders online. You'll need to provide your Design Element Trade credentials (your Trade number and associated email address to sign in and begin shopping). Pricing will be reflected when you place items in your cart.  

Which industries and professions qualify for the Trade program?  

Our Trade program is offered to residential interior designers, licensed general contractors, architects, and professional home stagers who work directly with homeowners on their home design or improvement projects.  

If you are a single-family residential production or custom builder, multi-family residential developer, professional contractor or interior design firm working with residential developers, you should contact our Design Element Dealer team to support your business. To learn more about our Dealer Program, visit the Design Element Dealer page. 

 

May I add another person to my Trade Account? 

Yes, you may add authorized contacts to your Trade Account. Email their first and last names, position with the company, email address and phone number to sales@designelementusa.com. Please allow two business days for your account to be updated. Your authorized users will have full access to place orders. 

How can I cancel my Trade account or opt out of the program?  

To cancel or opt out of your Design Element Trade Account, email us at Sales@designelementusa.com 

What is the Trade return policy? 

Design Element Trade orders allow for refunds, less any applicable shipping charges, for any product that you are not fully satisfied with within 30 days of delivery. Returns are not accepted on any customized items, special order items, or final sale and clearance items. To make a return, please call visit our Returns/Exchanges page and follow the steps. 

How long will it take to receive my order? 

Shipping times vary by product and selected delivery method. For the most accurate information, visit our Shipping page and input your order number.  IF you still have question about tracking and shipping please email Sales@designelementusa.com 

Can Trade process special shipping requests? 

If you have unique project requirements, please contact our trade representatives at sales@designelementusa.com  

Can I expedite my order? 

Certain in stock, non-furniture items may be expedited at an additional cost.  

Does Trade rent or loan furniture? 

We do not offer rental or loan of our products.